🤖

AI Verdict

Confidence: Medium
✅ Worth Building

Market is large and growing ($6B by 2026), but Ticketdesk AI's failure shows execution challenges. Opportunity exists for better product-market fit with vertical specialization or superior AI implementation.

💰

Financials

MRR$519
30d Growth-97.4%
🌱 Early Stage
🏗️

Buildability

47
Challenging
Ticketdesk AI

Ticketdesk AI

For sale

AI-powered helpdesk software that automatically responds to support tickets and chats with customers using your knowledge base.

💬 Customer Support🔗 Visit Website ↗𝕏 @vikashrathee
💰Contact Seller🔍See similar
🤖AI Deep Dive

AI helpdesk with $519 MRR but -97% monthly growth, indicating serious product-market fit issues.

📊
Market SizeLarge (>$1B) - US help desk market projected to reach $6B by 2026
📈
Growth StagePre-PMF (likely failing)
⏱️
Build Time3-4 months for core AI ticketing system
💼
Business ModelSaaS
🏰Competitive Moat

None - basic AI implementation with no clear technical or data advantage

⚔️Main Competitors
Zendesk AIIntercom FinFreshdesk Freddy AIHubSpot Service Hub
👥Who's it for
  • Small to medium businesses needing automated customer support (likely 10-50 person teams)
  • Startups looking for affordable AI support solutions
💡Market Opportunities
  • No clear vertical specialization
  • Missing enterprise features
  • Poor onboarding experience evident from growth data
  • No API marketplace or integrations
🎯Differentiation Ideas
  • Vertical-specific AI training
  • Predictive ticket routing
  • Sentiment analysis escalation
  • Integration marketplace
  • Usage-based pricing for AI costs
📣Growth Channels
GitHub (likely open source component)Direct outreach
🚀Viral Potential

Low - support tools have low natural virality, requires sales/partnerships

⚠️Risk Factors
  • Massive incumbents (Salesforce, HubSpot) entering AI space
  • High customer acquisition costs in crowded market
  • AI accuracy issues leading to customer dissatisfaction
  • Rising AI API costs squeezing margins
💰Pricing Reference
Free Trial
🚀How to Build Something Similar
Complexity
6/10
Estimated Cost

$15k-$30k for MVP (mostly AI API costs and development)

Key Features
  • AI ticket categorization
  • Automated response generation
  • Knowledge base integration
  • Basic analytics dashboard
  • Email/Slack integration
Suggested Stack
Next.js/React frontendNode.js/Python backendOpenAI/Anthropic APIsPostgreSQL for dataRedis for caching
MVP 范围

Skip: Advanced reporting, Custom workflows, Multiple language support, Enterprise SSO

🔍SEO Keywords
AI help desk softwareautomated customer supportticketing system AIcustomer service automationAI chatbot for support
Revenue Trends
🤖 AI Revenue Insights
📉TrendFalling (0.0%)
💰Avg daily revenue$0
📊StabilityLow
💡Revenue is declining—worth investigating
Daily Revenue2025-12-14 → 2026-01-12
$559$353$146-$602025-12-142025-12-292026-01-12Revenue▲ $499▼ $0
Hourly Revenue12-26 21:00 → 01-11 12:00
$559$353$146-$6021:0002:0008:0012:00Revenue▲ $499▼ $0
Tech Stack
🛠️Tech Stack
⚛️Frontend
Next.js
☁️Hosting
Cloudflare
📊Analytics
Google Analytics
Market Insights
✨Ask AI
📊How It Compares
MRR$519
Top -85%
Total Revenue$4,337
Top 6%
30d Growth-97.4%
Top 63%
Followers640
Top 30%
Category Average
customer-support
Avg MRR$4,466
Avg Growth+72.7%
Products in Category13
💎How does it make money?
📈Is it growing?
💰Are people paying?
← Back
Ticketdesk AI · MRR $519 | ShipByData